SMT SHOP announces its conditions and rules to provide better services and inform dear users.

terms & conditions

Terms and Conditions of using SMT SHOP services

Dear user, please consider the following items for optimal use of services and SMT SHOP.

Entering and registering users in the SMT online shop and using personal profiles and other services provided by SMT SHOP, as well as placing an order, means being aware of and accepting the terms and conditions, as well as getting the privacy policy of SMT SHOP.

General rules:

SMT SHOP’s principles and functions as an online and international store complies with the UNCITRAL e-commerce laws of the European Union, the United States of America, and the United Kingdom and consumer protection. If there are changes in the rules and regulations, SMT SHOP activities, and services in the future, they will be published and updated on this page, and you agree that your continued use of the site means acceptance of any change.

definitions:

Definition of customer or user:
A customer or user is a person who enters and registers on the SMT SHOP website and uses the service or places an order by entering his information.

Definition of seller, goods, and conditions of goods:
The seller of the SMT online shop has offered services and products or is a natural or legal person who shows and sells his effect on the SMT SHOP website after validating and checking the documents. The products offered on the website are supplied by SMT SHOP directly or from reputable companies, or some sellers cooperate with SMT SHOP and sell their products online through this online shop.

  • Responsibilities related to the quality and price, terms, and content of the products are the responsibility of the sellers who cooperate with SMT SHOP to sell their products.
  • The invoice of the purchased product, along with the order details, will be automatically sent to the buyer’s e-mail, and a printed copy will also be sent along with the product.
  • The goods purchased by customers take between one and two weeks to reach them, depending on their address and location.
  • Orders registered by customers are processed and sent within two days.
  • Suppose there is a delay in the processing and preparing the purchased product. In that case, you will be notified via SMS or e-mail, SMT SHOP will try to provide your product within 24 hours, and if the product is not supplied after 24 hours, the order will be canceled systemically Becomes. 
  • If the goods are not supplied, the buyer can order another product or receive the payment.
  • In exceptional circumstances, such as special discounts or excellent sales, new orders or user orders may be canceled by SMT SHOP for reasons such as running out of stock.
  • If requested, buyers can cancel their order up to 48 hours after placing the order, and it will not be approved after that.
  • The products sent by SMT SHOP are checked before shipping, and SMT SHOP is responsible for guaranteeing the authenticity and health of the product. Then it is the responsibility of the sending post company.
  • SMT SHOP after-sales service accepts the customer’s request to return the seller’s product only if the blue barcode and hologram label installed on the product has not been removed or the buyer has not physically damaged the product.
  • In case of a request to return the goods, the buyer is responsible for the postage.

Electronic communications:

When you use SMT SHOP services and place an order or communicate with SMT SHOP via e-mail, these communications are done electronically. And if your request complies with all principles, you agree that SMT SHOP will respond to your request electronically (via e-mail, short message service, and other electronic services).
Also, the e-mail address and phone numbers the customer registers in their profile are the only official e-mail addresses and phone numbers approved by the customer. All SMT SHOP correspondence and responses with the customer are made through them.
To inform about events, services, and special services or promotions, SMT SHOP can send e-mails or SMS to website members. Users who do not want to receive such e-mails and SMS can send their request through support.

Please note that the only official authority approved by us to communicate with you is the official website of this site, i.e., www.simurghtoken.com or shop.simurghtoken.com or through the e-mail address [email protected] or call and send messages on WhatsApp through the numbers It is +393509778904 or +989399669684 or +989010943969, We do not contact you by any other method than sending letters from the official and confirmed addresses on the site. Users can use the addresses listed in the contact us section to communicate.

Therefore, sending any message or e-mail under the title SMT SHOP, with any other number and address, is a violation and abuse of the SMT SHOP name. If you receive such a text message, please inform the support for legal follow-up.

Privacy policies:

 SMT SHOP respects its users and their intellectual and material rights, and we consider protecting the information that users provide to us as one of our primary duties.

SMT SHOP undertakes to protect users’ personal information and privacy as much as possible and, in this regard, to develop the technology required to make your site use more secure and safe. SMT SHOP may sell products suitable for people under the age of 18. If the user is younger than the mentioned age, it is necessary to make the purchase and payment with the notification of the parents or legal guardian. You show your satisfaction with this policy by entering and using the SMT SHOP site. Read the privacy policy section for more information.

Material and intellectual property rights:

All the contents of the SMT SHOP website, such as text, images, videos, etc., belong to SMT SHOP, and any copying and personal and commercial use without official and written permission from SMT SHOP is prohibited. It is legal.

Responsibilities of the site and users :

  • Any unconventional, unauthorized, and illegal use of the site by users that leads to damage, failure, loss, or change of information, disclosure of users’ personal information, and other possible losses will be prosecuted.

  • Users are obliged to protect their personal information and are responsible for exchanging any information through their user ID and password.
  • The store is not responsible if the user’s information is disclosed due to the user’s computer system being infected.

Registering, processing, and sending the order:

  • Respected users and customers are not required to register on the site to view and receive information but to place an order; they are required to register and register complete and accurate information on the site; otherwise, the responsibility for any problems and possible losses will be on It is their responsibility. By registering complete and accurate information, users and customers, while ensuring that their data is safe with the site, authorize the site to use this information to communicate and send orders.
  • Therefore, the customer confirmed their authenticity by including the address, email, mobile, and fixed contact numbers. If these items are not entered correctly or entirely, SMT SHOP can verify the accuracy and certainty of the order registration. The customer requests additional and more information.
  • Also, customers can enter another person’s name, address, and phone number to pick up the order. If the order amount has been paid in advance, the recipient must present a valid identification card when receiving the goods. Also, the address the buyer registers or selects as the delivery address will be included in the invoice.
  • Working day means Saturday to Thursday every week, excluding public holidays in Iran and the United Arab Emirates; all orders registered during the working day and on the first day after the holiday are checked, and the inventory is announced, order registration in SMT SHOP is possible on all days of the year, including public holidays.
  • All orders registered by esteemed customers in SMT SHOP will be reviewed by sending the order code included in the system invoice via email. Your purchase from SMT SHOP is an honor for us, and our team will do its best to follow up and deliver the order, but if the product stock in SMT SHOP ends even after the customer has placed an order. SMT SHOP reserves the right to cancel or refund the order amount, or the customer can replace the finished product with another.
  • If there is a problem in the final processing of the shopping cart, such as the end of the product inventory or the customer’s cancellation, the amount paid after deducting the money transfer fees and within 24 to 48 working hours to the customer’s account (announced by the customer via email or other means) Communication and written notification only) will be deposited.
  • In case of any error regarding the price and dollar value of the products available on the SMT SHOP website, SMT SHOP reserves the right to cancel the order and purchase made by the customer. SMT SHOP will deposit and return the received funds as soon as possible, within 24 to 48 working hours, to the account declared by the customer. The customer agrees to be aware of this by entering the SMT SHOP  website and will not have any claim in this regard.
  • Because the orders are registered systematically, it is impossible to issue a new invoice or change its specifications, including changing the invoice issued in the name of a natural person to another natural person. And according to this issue, if it is necessary to issue an invoice in the name of a legal entity, enter the address and organizational information when placing your order and enter the required information in the additional description section to receive the invoice.
  • The name and surname registered by the customer must match the information on the identification documents, and the payment must be made through the bank card belonging to the buyer. In case of a mismatch, SMT SHOP will not be allowed to provide services to this group of customers.

    This is intended to prevent possible abuses, such as purchases with stolen cards and similar topics.

  • SMT SHOP, in addition to selling products in bulk, also meets users’ needs in retail. Still, suppose a large number of products are ordered. In that case, it is necessary to check the customer’s order first at SMT SHOP and process it if approved. . In these cases, payment and settlement are required before sending the goods; Otherwise, the charges will be canceled with the coordination of the customer, and in case of a deposit, the amount paid will be returned to the customer’s account within 24 to 48 working hours.
  • Delivering orders in public places such as cafes, internet cafes, restaurants, hotels, and the like is impossible. The delivery address of the natural or legal person must be accurate and reliable.
  • In case of credit purchase (use of discount code) after the finalization of the basket, it is not legally possible to make changes in the shopping basket and change the invoice amount due to the reasons for canceling the purchase, removing or changing the product or the number of products, and if the customer requests If there is any change, the discount code will be invalid, and it is not possible to return its amount.
  • SMT SHOP express delivery service delivers the order to the main door of the building (leading to the street).
  • Adding goods to the shopping cart does not mean reserving the goods and does not create any rights for the customer. Also, before the final registration, any changes, including changes in product inventory or price, will be applied to the product added to the shopping cart. Therefore, customers who have the desire and decision to make a definite purchase, especially for products that have a special discount for a limited time, and have a limited quantity, are advised to finalize their order as soon as possible in order to face the end of the stock or the price change of the goods. don’t be Also, the order is finalized only when users receive the final tracking code of completing their order via email, and SMT SHOP is not responsible for the products left in the shopping cart.

Payment methods:

Dear SMT SHOP customers, wherever they are in the world, you can pay your payments through the digital currency payment portal or the fiat currency payment portal.

Methods of sending orders:

All the orders registered in SMT SHOP reach the customers within one to two weeks through land and air freight companies, guaranteeing the product’s health and safety.

shipping cost:

Since SMT SHOP is an international store and customers from different parts of the world register their orders, it is impossible to charge a fixed fee to all customers for sending orders.

After going through the inquiry process and the availability of the requested product, the cost of sending the order will be calculated by the international shipping company according to the weight of the product and the address, and the payment link will be sent to the customer via email.

Damage during shipping:

SMT SHOP does its best to ensure that all orders reach customers worldwide with the highest quality and quality without any damage. The physical health and quality of the products are checked in SMT SHOP before they are sent, and they are packed in a safe and standard way. And delivered to one of the reliable international transport companies and insured by the transport company. It is the shipping company’s responsibility. SMT SHOP will follow up and compensate for the damage only if the shipping company approves the order and facilitates matters.

The damage caused by the transportation must be reported to SMT SHOP after-sales service within 24 working hours after the order’s delivery. The damaged goods must be reported to the after-sales service along with the official meeting minutes of the shipping company, and all accessories and invoices must be sent to SMT SHOP. 

For more information, refer to the How to return the product page.

The damage caused by the transportation must be reported to SMT SHOP after-sales service within 24 working hours after the order’s delivery. The damaged goods must be reported to the after-sales service along with the official meeting minutes of the shipping company, and all accessories and invoices must be sent to SMT SHOP. For more information, refer to the How to return the product page (Money back guarantee).

order delivery:

  • It takes two to three working days to prepare and send the orders and between two to seven working days to reach our dear customers wherever they are in the world.
  • Dear customers, it is necessary to be present at the place of delivery of goods in the specified time frame to receive their order.
  • Dear customers, when receiving the order and before opening the package, they are obliged to match the specifications of the ordered product with the delivered product, and in case of discrepancy, refuse to receive it.
  • Respected customers are obliged to take delivery of their ordered product in appearance when receiving the order (appearance delivery means that the product is checked from all aspects of appearance and delivered if it does not have any appearance defects). It should be noted that when the goods are delivered in appearance, the store will no longer be responsible for the problems and defects in the appearance of the goods.
  • The goods stated in the delivery receipt that should not be removed from the packaging are excluded from the above clause, and the customers should only check the health of the product packaging.
  • If the product packaging has an apparent problem or defect and shows damage or possible problems, the customer should refrain from receiving it and, while preparing the meeting minutes, inform the SMT SHOP immediately. In these cases, if the customer signs the postal or shipping receipt without checking the appearance of the product (meaning that the product has been received correctly and safely), he will no longer have the right to protest about the appearance of the product, because the customer has personally confirmed that the product has been received. has been received correctly and safely, there is no possibility of any further follow-up for receiving damages by the customer.
  • Also, the photos of the products are for informing and helping the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion for discrepancies in product specifications is the technical specifications listed on the website.
  • In case of any technical defect and is confirmed by SMT SHOP experts, the purchased product is covered by the warranty of repair or replacement of the product by SMT SHOP.

48 hours deadline for testing SMT SHOP products:

In order to provide better services to our dear customers, SMT SHOP, in cooperation with all its suppliers, has made it possible for all products that need to be tested within 48 hours after testing, and any technical defects in the device including SMT replacement service. shop unconditionally and beyond the product warranty service.

It should be noted that the defects mentioned by the customer will be checked and checked by SMT SHOP after-sales service experts. If the technical defect is confirmed, the product will be subject to a refund service. Otherwise, if the customer wishes, the product will be sent to the customer again.

In order to speed up the use of SMT SHOP’s 48-hour return and exchange service, please make sure that the product is well packed and in original condition and that the accessories and invoice are sent in full along with it.

If the stock of the damaged product in SMT SHOP is exhausted, and SMT SHOP is not able to replace the damaged product with a replacement product, it can refund the amount of the product to the buyer’s account.

User comments:

The purpose of creating the comments section in SMT SHOP is to share users’ opinions and experiences of buying and using products that are sold in SMT SHOP. In the users’ comments section, every user is allowed to share their opinions within the terms and conditions of the site. And after checking the experts, he can confirm his opinion on the site. If the registered opinion is not in accordance with the terms and rules of SMT SHOP, it will not be approved, and also SMT SHOP does not assume any responsibility for the correctness or incorrectness of the comments registered in this section, the display of user comments by SMT SHOP means technical confirmation about Its contents are not opinions, so users are requested not to make opinions the basis of their choices and decisions.

Conditions and rules of the comments section:

  1. Since SMT SHOP is an international store, users worldwide can register their comments in any language. Still, we ask our dear users to use English as much as possible to write their comments and avoid using too much space using words, emojis, or emoticons.
  2. For users to be encouraged to read your comment, use an attractive title and descriptions appropriate to the text.
  3. Users’ opinions should be by the strengths and weaknesses of the product according to practical use and personal experience, as well as the advantages and disadvantages of the product should be realistically stated. Long sentences and unnecessary and exaggerated content should be avoided in expressing opinions. Also, refrain from linking to other sites, e-mails, or social network usernames in the comments.
  4. Refrain from asking questions and guidance in the comments section, stating and asking the price in the comments section, and raising your question or request for advice in the support section.
  5. Note that comments or questions and answers should only be related to the product, so contact support for follow-up or questions about ordering or using after-sales services. Or ask your question or request through the “Contact Us” page.
  6. Users who send comments are obliged to express their opinions respectfully and avoid insulting other users or people and using inappropriate words or expressing topics outside the context of the dialogue.
  7. Users have the right to publish their opinions on the site under the conditions of observing the rules. If they find an idea far from reality, wrong or life-threatening, they should not address or criticize the commenter; every user can express their opinion. Express and leave the judgment to the readers.
  8. Refrain from expressing opinions and discussions that are not related to the product.
  9. Users can express their review of SMT SHOP in the relevant section or through text, audio, or video file in the support section.
  10. It is necessary to write down your comments and avoid abbreviating words or using colloquial literature as much as possible. Using written literature that can be displayed on the site requires the approval of users’ comments.
  11. Comments that contain immoral, 18+, or child abuse content will not be approved in any way.