All SMTSHOP products have a guarantee of originality of the product and high health and quality, as well.
SMTSHOP gives the opportunity to its customers to return the product after receiving the goods up to 7 days after the purchase with the specified conditions.

Terms of goods that can be returned
1. Some products such as bags, frames, ordinary and glass screensavers and handicrafts, saffron, plant and agricultural products, and all consumer and non-electrical goods, etc., in which the accuracy of the goods when delivered to the customer is a condition, Include a guarantee of authenticity and physical health.
2. Products that include a guarantee of authenticity and physical health do not have a 7-day deadline to return the goods but will be refundable at the time of delivery if they are not physically healthy.

3. All goods sent by SMTSHOP as a gift do not include 7-day return conditions.
If the purchased product is defective, the SMTSHOP after-sales service must be notified within 24 hours.
4. Products that have a long-term warranty independently can only be returned to SMTSHOP for the first 7 days, after which they must be sent to the warranty company in case of any problems. SMTSHOP will not take any responsibility for the product warranty, but with previous arrangements, it will accept some products with a warranty period after 7 days.

Terms for sending goods
1. Before sending the goods, be sure to make the necessary arrangements with the SMTSHOP after-sales service department and do not send any goods to the store without prior coordination.
2. To contact the SMTSHOP support department, be sure to announce your purchase code and information.

To contact the after-sales service department, you can send an email to:
[email protected]
Or send a message to the Telegram address: @SMTSHOPSUPPORT

Or send a message to the WhatsApp number: +98 901 094 3969

After accepting the goods, SMTSHOP experts will announce the test results to the customer within 48 working hours.
The amount will be credited to the customer’s account within 48 working hours if a refund is required.

Terms of cancellation of purchase
1. In case of cancellation of the purchase while the goods are with the customer, you must notify the after-sales service unit of your cancellation within a maximum of 7 days.
2. Return of goods is possible only if the desired goods are in original condition (sealed) and have not been used and all supplies and accompanying items are sent.

How will shipping costs be calculated?
1. If there is a technical defect, technical or physical discrepancy, or physical damage approved by SMTSHOP after-sales service experts, shipping costs are the responsibility of SMTSHOP and are free for the customer.
2. To deposit the postage to the customer’s account, the postal receipt with the seal of the postal company must be sent to SMTSHOP along with the goods.
3. In case of cancellation of the purchase, or if the objection or discrepancy is not confirmed by the SMTSHOP experts, the cost of sending and receiving the goods will be the responsibility of the customer.
4. Use international mail to send goods.
Sales and shipments are made only through the site and the methods mentioned.